Last updated: March 18, 2025
Latentforce, Inc. ("Latentforce," "we," "us," or "our") is an AI inference infrastructure company headquartered at 500 Boylston Street, Suite 1000, Boston, MA 02116, United States. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website at latentforce.org, interact with our AI inference platform, or otherwise engage with our services.
We take your privacy seriously. This policy is designed to give you clear, complete information about our data practices so you can make informed decisions about sharing your information with us. By using our website or services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
This Privacy Policy applies to all personal information we collect online through our website and services, as well as personal information you provide to us through other means such as email, phone, or in-person meetings in connection with our business relationship. It does not apply to information collected by third parties through links on our website or information you submit to third-party services that may be integrated with our platform.
We collect information you provide to us directly when you interact with our website or services. This includes:
Contact and Account Information: When you fill out a contact form, request a product demonstration, create an account, or otherwise reach out to us, we collect your name, email address, phone number, job title, company name, and any other information you choose to include in your message or profile.
Business Information: When you engage with us as a prospective or current customer, we collect information about your organization, including company size, industry, the nature of your AI workloads, current infrastructure setup, and technical requirements. This information helps us understand your needs and tailor our services accordingly.
Payment Information: When you purchase services from us, we collect billing information including name, billing address, and payment method details. We use third-party payment processors who collect and securely store full payment card information; we retain only the last four digits of card numbers and expiration dates for your records.
Communications: We retain records of communications between you and Latentforce, including emails, support tickets, chat messages, and meeting notes. These records help us provide consistent, high-quality service and support.
When you visit our website, we automatically collect certain technical and usage information:
Log Data: Our servers automatically record information including your IP address, browser type and version, operating system, referring URL, pages visited on our site, time spent on each page, links clicked, and the date and time of your visit. This information is used for security monitoring, debugging, and aggregate analytics.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about how you interact with our website. Please see our Cookie Policy for detailed information about the cookies we use and how to control them.
Device Information: We collect information about the device you use to access our website, including device type, operating system, screen resolution, and browser settings. This information helps us optimize our website for different devices and browsers.
We may receive information about you from third-party sources in certain circumstances. These include business intelligence services that provide company and contact information to help us understand prospective customers, analytics providers that help us understand website traffic patterns, and business partners who refer prospects to us or with whom we jointly market services. When we receive information from third parties, we treat it with the same care and under the same obligations as information collected directly from you.
Platform Usage Data: When you use the Latentforce inference platform, we collect technical data about your usage including API call volumes, model identifiers (but not model weights or training data), inference request metadata (token counts, latency measurements, error rates), and platform configuration settings. This data is used to provide and improve our services, generate usage reports for your account, and operate our billing system. We do not collect or store the content of your inference requests (inputs and outputs) unless explicitly configured to do so for debugging purposes and you have provided explicit consent.
We use the information we collect for the following purposes:
Providing and Improving Services: We use your information to operate the Latentforce platform, fulfill service agreements, process payments, provide technical support, and continuously improve our product based on usage patterns and feedback. This is the primary purpose for which we collect most of the data described in this policy.
Communication and Marketing: We use contact information to respond to your inquiries, send transactional communications (receipts, service updates, security notices), and — with your consent where required — send marketing communications about new features, technical insights, and company news. You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at privacy@latentforce.org.
Analytics and Research: We analyze aggregate, anonymized usage data to understand how our platform is being used, identify areas for improvement, develop new features, and conduct research into AI inference performance. We use anonymized and aggregated data for these purposes — individual personal information is not published or shared in this context.
Security and Fraud Prevention: We use technical and usage data to detect and prevent unauthorized access, fraudulent use of our services, and other malicious or illegal activities. We may share information with law enforcement in response to valid legal process or when we believe in good faith that disclosure is necessary to prevent imminent harm.
Legal Compliance: We use and retain information as required to comply with applicable laws and regulations, including tax laws, export control regulations, and data retention requirements. We also use information to enforce our Terms of Service and other agreements.
We do not sell your personal information. We share your information only in the circumstances described below:
Service Providers: We share information with third-party companies and individuals who help us operate our business and provide our services. These include cloud infrastructure providers (including GPU compute providers), payment processors, customer relationship management systems, email delivery services, analytics providers, and professional services firms (legal, accounting, audit). All service providers are bound by contractual obligations to use your information only as directed by us and in accordance with this Privacy Policy.
Business Partners: With your knowledge and in connection with our service delivery, we may share information with technology partners whose products integrate with our platform. These integrations are disclosed in our service agreements and you control which integrations are active for your account.
Corporate Transactions: If Latentforce is involved in a merger, acquisition, sale of assets, or similar transaction, personal information may be transferred as part of that transaction. We will notify affected users through a notice on our website or by email before personal information is transferred to a new entity or becomes subject to a different privacy policy.
Legal Requirements: We may disclose your information when required by law, subpoena, court order, or other legal process; when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or with your consent.
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For active customer accounts, we retain account information, communication records, and usage data for the duration of the service relationship plus seven years for tax and audit purposes. For prospective customers who did not convert to paid accounts, we retain contact information for up to three years from the last interaction. Web server logs are retained for 90 days for security monitoring purposes. You may request deletion of your personal information subject to the exceptions described in the Your Rights section below.
We implement administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit using TLS 1.3, encryption of sensitive data at rest, multi-factor authentication requirements for administrative access, regular security vulnerability scanning and penetration testing, access controls that limit employee access to personal information on a need-to-know basis, and incident response procedures for security events.
However, no security system is perfectly impenetrable. We cannot guarantee the absolute security of your information, and you transmit information to us at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe your account credentials have been compromised), please contact us immediately at security@latentforce.org.
Latentforce is headquartered in Boston, Massachusetts, United States, and our primary infrastructure operates within the United States. If you access our services from outside the United States, your personal information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. These countries may have different data protection laws than your country of residence.
For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we transfer personal information to the United States on the basis of Standard Contractual Clauses approved by the European Commission. If you have questions about the legal basis for international data transfers, please contact us at privacy@latentforce.org.
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
Right of Access: You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 days of receiving a verified request, subject to applicable exceptions.
Right to Rectification: If personal information we hold about you is inaccurate or incomplete, you have the right to request correction. We will correct inaccurate information promptly upon receiving a verified request.
Right to Deletion: In certain circumstances, you have the right to request that we delete your personal information. We will fulfill deletion requests unless we are required to retain the information for legal compliance, fraud prevention, security purposes, or to fulfill our contractual obligations to you.
Right to Data Portability: You have the right to receive a copy of personal information you have provided to us in a structured, commonly used, machine-readable format, and to transmit that information to another service provider where technically feasible.
Right to Object: You have the right to object to our processing of your personal information for direct marketing purposes at any time. You may also object to processing based on our legitimate interests in certain circumstances.
California Privacy Rights: California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, and disclosed; the right to opt out of the sale of personal information (we do not sell personal information); and the right to non-discrimination for exercising CCPA rights.
To exercise any of these rights, please contact us at privacy@latentforce.org with "Privacy Rights Request" in the subject line. We will verify your identity before processing your request and respond within the timeframe required by applicable law.
Our website and services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from or about a child under 18, please contact us at privacy@latentforce.org.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by posting a notice on our website and, for registered users, by sending an email to the address on file for your account. The "Last updated" date at the top of this policy indicates when it was most recently revised. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Latentforce, Inc.
500 Boylston Street, Suite 1000
Boston, MA 02116
United States
Email: privacy@latentforce.org
General: contact@latentforce.org
We will respond to privacy inquiries within 30 days. For urgent security matters, please contact security@latentforce.org.